Implementation Manager (Chicago, IL or Remote)

Description of the Job

Are you an Ideal Team Player? Someone who’s Hungry – you’re self-motivated and driven to be the best version of yourself. Someone who’s Humble – you’re self-aware and realize you and others are imperfect, yet you strive to be your best and help others be their best. Someone who’s Smart – you’re pragmatic and demonstrate great situational leadership and emotional intelligence. Someone who’s Resilient – you embrace change and are able to keep things in perspective. Someone who’s Passionate – you enthusiastically approach life and business with purpose and enjoying serving others. Someone who’s Committed – you’re dedicated and focused on all that you do and are driven to create mutually successful outcomes.

If you embody these characteristics and are excited about creating and delivering value, then we’ve got an amazing opportunity for you. interviewstream is looking for an Implementation Manager to join our rapidly growing team. interviewstream is the HR technology industry’s leading interviewing technology provider. We exist to create experiences that transform hiring. We do this by simplifying interviews, inspiring change and enabling hiring to be done anywhere. interviewstream is a rapidly growing Chicago-based SaaS company looking for individuals who want to be part of a fast-paced, innovative and empowered team. We currently work with over 800 enterprise brands and 15 key partners across the US and internationally. We also deliver interview and interview prep solutions directly to the K-12 and higher education sectors partnering with many of the leading school districts and top universities across the world.

interviewstream drives a performance-driven meritocracy that fosters both personal and peer-to-peer accountability and recognizes individuals and teams for the positive outcomes they create and deliver. We encompass our core values to ensure we deliver our mutually aligned goals for internal and external customers, and partners. We Have Fun – we enjoy what we do, who we do it with and for, and the journey we share together not taking ourselves or others too seriously. We Keep It Simple – we are purposeful in making our business and solutions pragmatic. We Embrace Curiosity – we strive for personal, professional and business growth to improve people’s lives and be their best. We Foster Teamwork – we create consistent and valuable outcomes by listening to each other, collaborating, and encouraging being different and inclusive. We’re Trustworthy – we are authentic, reliable, transparent, and accountable with our intentions and interactions taking personal ownership for positive outcomes.

As the Implementation Manager, you will create a set of repeatable and scalable processes that can be used for our client base throughout their implementation process. You will build authentic client relationships, quickly establishing yourself as that trusted business partner with your industry expertise and solutions driven approach as you manage the client implementation process. The Implementation Manager needs to have a natural curiosity for people, an entrepreneurial mindset, and be obsessed with detail. Successful candidates must have a strong work ethic, thrive in a collaborative team environment, and have the ability to communicate with both technical and non-technical personnel.

Essential Responsibilities:

  • Create a scalable new-client onboarding process for each product
  • Engage in Stage 4 of the sales cycle by working with Business Development to set expectations with every client in their implementation process by gathering needs and establishing a timeline, outlining Key Performance Indicators for the implementation process
  • Define, run and deliver product training necessary for the customer’s successful launch of interviewstream platforms
  • Set goals and key milestones for the on-boarding process with each account and proactively communicate if goals are missed or shifted throughout the process with the account team
  • Gather client goals and objectives and clearly communicate to the Client Success team for future client business reviews
  • Track client satisfaction after implementation using NPS scoring
  • Support additional existing client training requests as needed
  • Develop HR technology, video interviewing, and customer industry knowledge
  • Represent interviewstream with integrity, maintain an established reputation for being highly connected, consultative, and knowledgeable

Required Education and Training:

  • Bachelor’s degree in Business, Sales, or Marketing, or equivalent relevant work experience
  • A minimum of 3-5 years’ relevant professional experience
  • Experience in a client facing role with B2B SaaS organizations
  • Exceptional verbal and written communications skills combined with very strong presentation skills
  • Familiar with Google Suite, Microsoft Office, Salesforce, and Pardot

To Apply:

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interviewstream is dedicated to the success of more than 900 clients from emerging businesses, midsize companies, large enterprises, colleges, and universities.

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