Coronavirus (COVID-19) FAQ & Business Continuity Plans

1. How may Coronavirus (COVID-19) impact interviewstream’s business continuity?

interviewstream has a robust business continuity (BCP) and disaster recovery plan (DRP) in place to ensure our people, services and solutions remain up and running in the event of an uncontrollable business impact. Our BCP and DRP programs were recently updated and validated by a 3rd party provided as part of our February 2020 SOC II certification process. We anticipate that our plans will adequately support our customers and partners while they navigate the Coronavirus (COVID-19) situation.

2. How may Coronavirus (COVID-19) impact interviewstream’s availability and performance?

interviewstream is hosted on Amazon Web Services (AWS) with multiple instances in different physical locations to ensure continuity and optimal performance for our customers and partners. Our teams have proactively increased our capacity across all of our systems over the past couple of months as we’ve seen a steady increase in usage. We also leverage AWS’ autoscaling capabilities, which continually monitor usage and adjust capacity to maintain optimal service availability and performance. Our teams also provide 24x7x365 active application and system monitoring to ensure all aspects of the environment are running as expected.

3. We’re planning to increase usage of interviewstream solutions, is interviewstream able to handle a sudden increase in usage?

interviewstream has proactively extended our capacity in anticipation of further increases in usage. We’ve planned for exponential growth on the platform and have increased our technical and support resources to ensure customers are able to use our services as needed. We’ve also ensured that we can quickly scale up as demand warrants it.

4. We’re planning to expand our usage internationally, what languages does interviewstream support?

interviewstream supports international customers with native language support for English, Candian French, Spanish, Russian, Portuguese, German, Chinese Simplified, French, and Japanese.

5. How is interviewstream helping its customers in this fluid and dynamic environment?

interviewstream has opened up access to its on demand (one-way) and connect (live) video interviewing platforms to any company in the world that would like to continue to facilitate their interviewing process. This free offering is currently planned to run through April 30, 2020, however, the company will continue to monitor activities to determine how our community is impacted. We are also evaluating other ways in which we may be able to help. All new plans will be communicated via the company website and social media channels.

6. Who should I contact if I have questions and/or need assistance?

If you have any questions regarding our services, solutions, plans and actions, please contact your customer success manager. If you are in need of any support, please contact our support team at support@interviewstream.com or 877-773-3164.

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interviewstream is dedicated to the success of more than 900 clients from emerging businesses, midsize companies, large enterprises, colleges, and universities.

Contact

877-773-3164 (USA Only)
info@interviewstream.com
support@interviewstream.com

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