Between the pay scale and fluctuating hours, the turnover rate at restaurants can be pretty high. According to a study published in Nation’s Restaurant News, turnover in casual dining restaurants hovers around 44 percent. At fast food restaurants, turnover averages are as high as 50 percent.
With a revolving door of employees, there’s no way around it. As manager, you’ll be interviewing candidates almost constantly. Since you’ll be repeating this process again and again, it’s important to optimize the interview to get the most out of your time and find the right person. We turned to two industry experts for restaurant job interview tips. David Scott Peters is a restaurant coach and the founder of TheRestaurantExpert.com, and Matt Thompson is a restaurant staffing consultant and founder of ShiftNote, an employee scheduling and communication software.
When we asked them for advice on hiring and interviewing for restaurant positions, they both agreed that it’s important to look for passion and personality rather than skill.
“You can train anyone how to work in a restaurant, but you can’t train them to be friendly, which is essential for a successful restaurant,” Peters says.
Thompson seconded that idea. “I can teach someone how to sell, serve and work a POS system, but I cannot teach someone how to be happy or passionate about working,” he says.
So how can you evaluate a candidate’s passion and personality? Peters and Thompson each recommended five of their favorite restaurant interview questions for the task.
Which questions do you use to get to know a restaurant job candidate’s personality? Do you agree that passion and personality make for a great restaurant employee, or do you look for a specific skill set?
Esteban Gomez is a marketing consultant with interviewstream. He loves learning and has a passion for traveling, having visited many countries including China, Colombia, Italy, and Peru.